Privacy policy

Privacy Policy — RD93

Last updated: 4 december 2025

This Privacy Policy explains how RD93 (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit rd93.store, place an order, interact with us, or use any of our services (“Services”).

RD93 operates from the Netherlands and processes personal data in compliance with the AVG (Netherlands), GDPR (EU/EEA — including Norway), and UK GDPR.

For all privacy questions or requests, contact us at:
📩 info@rd93.store
📍 Polstraat 56, Didam, 6942 VM, NL

1. Personal Data We Collect

We collect the following categories of personal data depending on how you interact with our website or services:

A. Order and Account Information

  • Name

  • Email address

  • Billing and shipping address

  • Phone number (if provided)

  • Account information (encrypted password, order history)

  • Payment details (processed by PayPal — never visible or stored by RD93)

B. Custom Design Submissions

If you request a custom design, you may send:

  • Photos

  • Artwork

  • Text

  • Design instructions

Submitted via:

  • Website

  • Email

  • WhatsApp

  • Instagram

  • Shopify Inbox

We use these files solely to produce your custom product.

C. Communications

When contacting us, we may store:

  • Your name

  • Contact details

  • The content of your message

D. Device & Usage Data (via Shopify)

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Interaction data

  • General location (IP-based)

E. Cookies and Tracking Technologies

We use:

  • Essential cookies

  • Marketing/personalization cookies (only if you opt in)

  • Shopify cookies required to run the store

You can manage or withdraw cookie preferences at any time.

2. Legal Bases for Processing

We process your data under the following legal bases:

✔ Contractual necessity

To process purchases, ship orders, create custom designs, manage accounts, and provide support.

✔ Consent

For:

  • Marketing and non-essential cookies

  • Storing images for future orders

  • Communication via WhatsApp or Instagram
    Consent may be withdrawn at any time.

✔ Legitimate interest

To:

  • Secure the site

  • Prevent fraud

  • Improve our services

  • Maintain business operations

✔ Legal obligation

For tax, accounting, and regulatory requirements.

3. How We Use Your Data

We use your data to:

  • Process and deliver your order

  • Produce your custom design

  • Contact you regarding your purchase

  • Provide customer support

  • Send order confirmations and tracking updates

  • Improve our website and services

  • Operate customer accounts

  • Comply with legal requirements

We never sell or rent your personal data.

4. Sharing Your Data With Third Parties

We only share data with trusted third parties when necessary:

A. Shopify

Hosts our store and processes:

  • Account data

  • Checkout data

  • Device and usage data

Learn more: https://www.shopify.com/legal/privacy

B. Payment Provider — PayPal

Handles payment-related data securely.
RD93 never stores full payment details.

C. Shipping Carrier — PostNL

We share:

  • Name

  • Delivery address

  • Tracking information

Only for shipment purposes.

D. Custom Design Partners (if applicable)

They receive only the data required to fulfill your custom product.

E. Communication Platforms

Email, Instagram, WhatsApp, and Shopify Inbox process data according to their own policies.

F. Legal reasons

We may disclose data to:

  • Comply with law enforcement

  • Participate in legal proceedings

  • Prevent fraud

  • Protect our rights and users

G. Business transfers

If RD93 merges, is acquired, or restructured, customer data may transfer as part of the business.

5. Relationship With Shopify

Because RD93 is hosted on Shopify:

  • Shopify collects device and behavioral data

  • Shopify may process data outside the EU/UK, protected by Standard Contractual Clauses

  • Shopify acts as a data processor for store-related actions

  • Shopify may act as an independent data controller to improve its services

More details: https://www.shopify.com/legal/privacy
Rights management: https://privacy.shopify.com/

6. Retention of Data

We retain data only as long as necessary to:

  • Fulfill your order

  • Provide support

  • Comply with Dutch and EU/EEA (including Norway) tax and legal requirements

  • Resolve disputes

Custom design files:

  • Stored only during production unless you ask us to keep them for future orders

  • Deleted after cancellation or completion if you do not request retention

7. Cookies & Tracking

We use Shopify’s cookie banner and tools.

We use:

  • Essential cookies (required to run the store)

  • Marketing cookies (opt-in only)

  • Personalization cookies (opt-in only)

You may update your preferences at any time.

8. International Data Transfers

Your data may be transferred outside the EU/EEA (including Norway) or UK.

Shopify protects these transfers using:

  • Standard Contractual Clauses (SCCs)

  • Adequacy decisions

  • Encryption and technical safeguards

These methods ensure full GDPR/UK GDPR compliance.

9. Your Rights (EU/EEA — including Norway — and UK)

You have the right to:

  • Access your data

  • Correct inaccurate information

  • Request deletion

  • Restrict processing

  • Object to processing

  • Data portability

  • Withdraw consent

  • File a complaint with your local authority

For the Netherlands:
Autoriteit Persoonsgegevens — https://autoriteitpersoonsgegevens.nl

For Norway:
Datatilsynet — https://www.datatilsynet.no

For the UK:
ICO — https://ico.org.uk

To exercise rights:
📩 info@rd93.store

10. Children’s Data

Our services are not intended for children under 16.
We do not knowingly collect data from minors.

11. Security

We use secure platforms and reputable processors.
No system is 100% secure — avoid sending sensitive data through unencrypted channels.

12. Third-Party Links

External links may lead to websites we do not control.
We recommend reviewing their privacy policies individually.

13. Updates to This Policy

We may update this Privacy Policy to reflect:

  • Legal developments

  • Service changes

  • Operational changes

The “Last updated” date will reflect the latest revision.

Contact

For privacy concerns, data requests, or questions:

📩 info@rd93.store
📍 Polstraat 56, Didam, 6942 VM, Netherlands

RD93 — Data Controller for rd93.store
The Netherlands